Refund and Cancellation Policy

Effective Date: October 12, 2026 | Last Updated: October 12, 2026

This Refund and Cancellation Policy applies to CareMatch Premium subscriptions sold by CareMatch LLC ("CareMatch," "we," "our," or "us"), whether purchased in the CareMatch app or on our website at carematch.app.

1. Plans

Basic (Free): no payment required. You can use Basic for as long as you like.
Premium: $9.99 per month, plus any applicable taxes. Premium includes additional swipes and extended app features.

CareMatch only charges for access to the app. We do not charge fees on care arrangements and do not process payments between Care Seekers and Caregivers. Questions about pay for care should be resolved directly between those users.

2. Automatic Renewal

Premium is a monthly subscription that renews automatically at the start of each billing period, and your payment method is charged $9.99 (plus applicable taxes) each month until you cancel.

3. How to Cancel

You can cancel anytime. How you cancel depends on where you subscribed.

Subscribed on our website

Cancel from your account settings, or
Email [email protected] from the email address on your account with the subject "Cancel Premium." We will confirm your cancellation by email.

Subscribed on an Apple device

Go to Settings, tap your name, tap Subscriptions, select CareMatch, and tap Cancel Subscription.

Subscribed on an Android device

Open the Google Play Store, tap your profile icon, tap Payments and subscriptions, tap Subscriptions, select CareMatch, and tap Cancel subscription.

Deleting the app or your account does not cancel an app store subscription. Please cancel through the steps above.

4. What Happens After You Cancel

You will not be charged again.
Premium stays active until the end of the billing period you already paid for.
Your account then returns to the free Basic plan.

5. Refunds

Subscription payments are non-refundable, and we do not provide refunds or credits for partial months or unused time, except:

Billing errors: if you were charged twice, charged after you cancelled, or charged an incorrect amount, we will refund the incorrect charge.
Where required by law: if the law where you live gives you a right to a refund, we will honor it.

Website purchases: to request a refund for a billing error, email [email protected] within 30 days of the charge with your account email and the date and amount of the charge. Approved refunds are returned to the original payment method, usually within 5 to 10 business days.

App store purchases: Apple and Google process all payments made in the app, and CareMatch cannot issue refunds for them directly. Request a refund from Apple at reportaproblem.apple.com or from Google at support.google.com/googleplay. Their decisions are governed by their own policies.

6. Price Changes

If we change the Premium price, we will notify you in advance. The new price will apply starting with your next billing period after the notice, and you can cancel before then.

7. Contact Us

Questions about billing? We are happy to help.

CareMatch LLC
15051 N Kierland Blvd, Suite 300
Scottsdale, AZ 85254
Email: [email protected]