Is CareMatch a home care agency?
No. CareMatch is a technology platform that helps people find and connect with each other. We do not employ caregivers, assign them, schedule care, or supervise care arrangements. Care seekers and caregivers decide together whether to work together and on what terms.
How are caregivers verified?
Every caregiver verifies their identity with a photo ID and a quick selfie before they can appear in matches. When a caregiver adds a license or certification, such as a CNA, we check the number against the official source where one is available before showing a verified badge. Neither step is a criminal background check, so we strongly recommend running your own before hiring anyone.
Can I set up an account for a parent or another loved one?
Yes. Choose "For a loved one" when you sign up. You manage the account, including messages and scheduling, and your loved one is the person receiving care. Every account holder must be 18 or older, but the person receiving care can be any age. Caregivers must be 18 or older.
Do I have to share my phone number?
No. You can chat in the app and book a video or phone meet and greet inside CareMatch, so neither of you shares a number until you are ready.
How do reviews work?
A review can only be left after both people confirm a meeting happened, so reviews cannot be faked. If someone does not show up to a booked meeting, it counts toward their reliability record on their profile instead of becoming a written review.
How do caregivers get paid?
Directly by the family or care seeker, on terms you agree on together. CareMatch does not process payments between users and does not take a cut of what caregivers earn.
How much does CareMatch cost?
Joining is free and includes 3 swipes a day. Care seeker Premium starts at $9.99 a month, billed yearly. Caregiver plans start at $19.99 a year. See Pricing above for every option.
How do I cancel my plan?
In the app, go to Profile, then Your plan, then Manage. If you subscribed in the app, Apple or Google finishes the cancellation in your phone's subscription settings. If you subscribed on our website, cancel from your account or email us at [email protected]. Your plan stays active until the end of the period you already paid for.
How do I cancel my account?
In the app, go to Profile, then Email and password, then Cancel My Account. This permanently deletes your profile, matches, and messages. If you have a paid plan, cancel it first so you are not charged again.
Does CareMatch provide medical care?
No. CareMatch is for non-medical support like companionship, meals, mobility help, and household tasks. Medication reminders are reminders only. Tasks like wound care, injections, and giving medication require a licensed health care professional, so please arrange those through a licensed provider.
How do I contact CareMatch?
Email us anytime at [email protected] and our team will get back to you.
